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Do not buy their products

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Update by user Mar 06, 2020

They refuse to say why I was banned. No chance to appeal.

For two weeks I wasn't told I was banned. I was also told in a phone conversation it's a security risk to say why I was banned.

Update by user Mar 04, 2020

FTC Complaint has now been filed.Complaint Submitted - Your reference number is: 11671****

Original review posted by user Mar 04, 2020
Feb 13 I was disconnected from the Call of Duty: Modern Warfare game and since I have received a message stating Unable to connect to online services. I went to support.activision.com and made my way to the online support chat where I talked to an individual, his name started with a G, who told me they don't know what my issue is, but others have the same issue and they would email me with a resolution. He took my information. Feb 20 I haven't heard from support, so I went to the Activision support site and talked to the same individual who told me the same thing. Mar 02 I still have not heard from support so I went to the Activision support site and talked to Byron C. Byron C stated I was banned, would not tell me why, said I couldn't talk to anyone about the issue as it's final Mar 03 I called 310-255-**** and spoke to the operator, her name is Nikki. She emailed supervisors and told me call back if I don't hear from anyone in 24 hours. Mar 04, called back, Nikki transferring me to customer service, I spoke to a supervisor who confirmed I was banned, but told me no one will tell me why I was banned stating it's a security issue and told me there was no one who will tell me why I was banned. I still have no email why I was banned. I'm left wondering why I feel like I was just ripped off. Because this is a software company, they apparently have the right to keep this kind of information with no hope from customers who play their game.
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4 comments
#1845872

You are way too old to be hung up on something like all that.

#1847031
@PissedConsumer1845872

"you have every right to be hung up on something like that" there, i fixed your sentence for you.

#1849272
@PissedConsumer1847031

"you have every right waste your time (and your money as long as you didn't get it from the taxpayers) " Now it's accurate.

#1844601

I agree with the no customer service. You were banned and they are in rights to do so.You agreed to the terms of service that gives them the right to do so.

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Featured
ID
#1812493 Review #1812493 is a subjective opinion of poster.
Product
Activision Call Of Duty Video Game
Pros
  • Creativity of game play
Cons
  • Bad policy against the customer
  • Complete and total lack of customer support
Loss
$64
Preferred solution
Full Refund OR Unbanned with an apology
Most helpful review
New Reviewer

My account is gone

Activision - My account is gone
Activision - My account is gone
Activision - My account is gone
Activision - My account is gone
Activision - My account is gone
Activision - My account is gone
I went to play cod mw on oct 31 and was i instructed to sign into my activision acct. As I tried to do that it stated that my acct didn't exist or the password was wrong. I did a password recovery but never got a recovery email. I have done an acct recovery email but haven't heard anything and I have put a lot of money and time into the game. My original email was courtney.smith78@***.com and your system acknowledges it b/c the only thing I was able to keep from my purchases is my atlanta faze purchase and my stand out purchase from season 1. Please reinstate my acct to the glory I got it to.
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ID
#2264861 Review #2264861 is a subjective opinion of poster.
Product
Activision Account
Loss
$1200
Preferred solution
Deliver product or service ordered

Unauthorized changes to account

Ive tried calling this number and it leads to an automated system that says to go online to their support page where it will fix MOST problems. Well I can tell ya that my problem could not be fixed and they have failed to give me information on who to contact when I dont fall into that category.

User's recommendation: It’s a lost cause. I don’t know if they have any customer support.

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ID
#2611799 Review #2611799 is a subjective opinion of poster.
Product
Activision Call Of Duty Video Game
Preferred solution
I just want my activision name changed back to what it was. I had an unauthorized change to my name and I want it changed back.

0-1766 memory error

Yes I keep getting error 0_ 1766 and im not happy can't play with friends so I want to know what you are doing to fix this problem
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ID
#2610729 Review #2610729 is a subjective opinion of poster.

I wish to recover my account but it won't let me file an account recovery request

I have been trying to file my recover account request for quite some time now. I need my account back cause i have invested a lot of money in it. Please help me as soon as you can. If you need the old activision ID is: El_Pepe#735**** Old name was xPRx GhoztHunter#735**** my Xbox gamer tag is ArozeBeat45 Xbox live account email is ghozt36@***.com Bring it back please. IF theres a need to call me please feel free to do so.
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ID
#2609514 Review #2609514 is a subjective opinion of poster.
Location
Aibonito, Aibonito

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Can't launch cod warzone modern warfare

Yes it's been going on now for about a month and I can't get the game to launch from the battlenet launcher... I've had the game since it launched in 2019 ... I'm running an i7 9700k cpu and a 3070 Nvidia GPU ... My hardware is above spec and it's still not launching the game .. I've spent hundreds of dollars on your game and I can't play the dang thing .. please get back with me

User's recommendation: Love the game but customer support is trash and the game is full of bugs.

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ID
#2609030 Review #2609030 is a subjective opinion of poster.

Zero customer support

I have put in 2 customer support tickets in the last 2 months they have not even sent me a simple e-mail to confirm that my messages have been received, this leaves me sitting here like an idiot waiting and not even knowing if they even got them. The game is not working correctly as it has for that year and a half or so existence, its like they don't care I have had it. It is really upsetting the lack of customer service zero custome service non existanexpeexexce its like they dont care

User's recommendation: expect the games to malfunction and expect no customer service.

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ID
#2605718 Review #2605718 is a subjective opinion of poster.
Location
Easton, Pennsylvania
New Reviewer

I don’t not have any of my guns or rank

I accidentally linked my pc account to my Xbox and now all of my guns and rank are reset on Xbox and I am not able to unlink and relink.I have put in multiple tickets to get this issue resolved and I have not gotten any reply.I have attempted to call them as well and you get directed back to the website which is not helpful at all I have spent so much money on this game and its ridiculous how bad they treat their customers.I am to the point where I wont buy another title from these guys again.
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ID
#2605007 Review #2605007 is a subjective opinion of poster.
Pros
  • Okay
Cons
  • Hacks glitches campers
  • Terrible service
  • Dont follow reports
New Reviewer

Customer service is terrible and unhelpful

I accidentally linked my pc account to my Xbox and now all of my guns and rank are reset on Xbox and I am not able to unlink and relink due to them adding a 12 month wait time after an account has been linked.There is literally no way to contact them when you call the number that is provided it directs you to the website which is also not any help what so ever.I have filled out multiple tickets to get in contact with them and I have not heard from them at all.I would not recommend buying another title from these guys.
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ID
#2604979 Review #2604979 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Where is the SUPPORT - Account Issues

Hello, Why is it so hard to reach someone at Activision? This is absolutely ridiculous. My account was messed up for Call of Duty. When I tried signing in, it logged my out of my Activision account. When I tried logging back in, it created a new Activision account and now I do not have access to the games I have PAID for, nor do I have all the experience and skins/battlepass/record I have spent the past 2 years earning. This is crazy there is no faster way to contact support. Please get back to me ASAP. I have submitted tickets and used the website support but it is no help. What is the point of having a phone line if there is no support?
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ID
#2603326 Review #2603326 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Loss of Account

I signed into my account 30 days ago to find that it asked me to re-enter my Activision password. Upon entry, it restarted and reset EVERYTHING. I lost all of my progression along with hundreds of dollars worth of gear. I have since gone the route of contacting the support via the website which was as useless as tits on a hog. I received 1 response asking for me to do further action and haven't received anything since. FIX MY SHIT!!!!Don

User's recommendation: Do NOT spend any money on a product that has ZERO customer support. Screw your forms. Give me a phone number to call in. This is ***.

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ID
#2603254 Review #2603254 is a subjective opinion of poster.
Product
Activision Call Of Duty Infinite Warfare Video Game
Pros
  • Lots o fun
Cons
  • Horrible customer support
  • Non existent customer support
Loss
$1000
Preferred solution
I want my account reinstated OR all my money back from the multitude of bundles i have purchased over the past few years!!!
New Reviewer

Activision account hacked

Activision had not contacted me about my hacked account. I have at least $800 in Call of Duty and they dont seem to care.
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ID
#2596687 Review #2596687 is a subjective opinion of poster.
Product
Activision Call Of Duty Video Game
Pros
  • Cross platform
Cons
  • Promote hackers
Loss
$800
Preferred solution
My account back

Error

Everytime I try to play Multiplayer and bring me back to the main menu and every time I try to play black ops bring me back to the main menu every time I try to play war zone it bring me back to the main menu Hes always an error That occurs
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ID
#2595924 Review #2595924 is a subjective opinion of poster.
Location
Montreal, Quebec

Cheating

This company could care less about anything you complain about they just want there money. I have been playing video games since the pong days. If that gives you an idea of how long. Its to bad what has happened to gaming. Its just not fun anymore. Too many people cheat and you have to spend more money if you want to move forward with the game. Im at my end with this *** Thanks for listening
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ID
#2595335 Review #2595335 is a subjective opinion of poster.
Location
Sharon, Pennsylvania
New Reviewer

Wont let me play call of duty

It won't let me Call of Duty and when I try to get on Battle Royale it just takes me back to the main menu

User's recommendation: Answer the phone.

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ID
#2594892 Review #2594892 is a subjective opinion of poster.
Preferred solution
To speak to someone

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Banned

I play on ps3 and Im banned Im never in game chat always been in party chat and Im banned for no reason I need this resolved ASAP so I can play warzone. Please and thank you
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ID
#2593207 Review #2593207 is a subjective opinion of poster.
Product
Activision Video Game
Pros
  • Make amazing games
Cons
  • Very buggy
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrongful ban

Activision - Wrongful ban
I got banned and I am not sure why, my 7 year old son and I play warzone and modern warfare and got temporary suspension.
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ID
#2593093 Review #2593093 is a subjective opinion of poster.
Product
Activision Call Of Duty Video Game
Preferred solution
Unbanned. I have made so many purchases and I get this treatment.

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